All Collections
FAQs
Frequently asked questions
Occupancy
Answers to all your occupancy questions
How to verify the power on Vergesense sensors and gateways?
Platform FAQs
Answers to all your platform questions
Can I pause alerts?
Do offline alerts work for Vergesense sensors?
Why are my reports failing?
How does time zone affect my alerts?
What time zones does the platform use?
Do you need a user account in the platform to view a dashboard?
Why can't I see my data in Solution Views?
Can I delete sensors?
How do I find a sensor/ device ID?
Can you reset historical sensor data?
Why are my desk occupancy sensors only showing as N/A
If I install my device as temperature can I get the past data reprocessed as occupancy data instead of temperature?
Why is my Electricity Monitoring Solution View not working?
Why is my sensor data missing, but the sensor is online?
How to close the Infogrid messenger pop up
How to delete a building?
Can I "uninstall" a sensor?
Can I repurpose my sensors?
Why are some of my Monnit Gateways saying offline, while others say N/A?
How do I identify an alert with just the sensor name or ID?
What is my sensor state and can I change it to green?
API FAQs
Answers to all your API questions
Is it possible to receive messages via Node Red?
Is it possible to see/debug the events which are sent from the Infogrid platform to check if all events were received?
Can you see which datapoint is coming from which building?
Is our public API compatible with BACnet?
Where can I find Infogrid's API documentation?Access our complete public API documentation
Can I get the data from the “Solutions” which are represented over a period of time?
Smart Cleaning FAQs
Answers to all your Smart Cleaning questions
Can cleaning staff acknowledge alerts when they do not have access to the Infogrid platform?
Do we have a way for the proof of service buttons to show a cleaning manager if the button has not been pressed by a cleaner before a specific time?
Does acknowledging an alert mark it as clean?
How do Disruptive Technologies (DT) sensors work in taking the temperature?
Do DT sensors hold data while offline?
Can DT sensors be submerged in water?
Can DT sensors interfere with other equipment?
How much bandwidth does a DT sensor use?
Why is my door monitoring sensor status always open / closed?
Pipe Monitoring FAQs
Answers to all your Pipe Monitoring questions
What type of pipes work for Pipe Monitoring?
Do DT temperature sensors need calibration?
How accurate are the DT temperature sensors?
What are offsets and why do I need one ?
What is an Auto Offset?
Is there a difference between the Offset and sensor calibration ?
How accurate are auto offsets?
Where might it be better to take a manual offset?
Why are my Pipe Monitoring sensors failing when my probe shows the thresholds have been reached?
Why can’t I submit Pipe Monitoring Offsets when installing my sensors?
Indoor Air Quality FAQs
Answers to all your Indoor Air Quality questions
Can I change the display on my Airthings device?
What do the lights on your IAQ devices mean?
What is the range of the Space Hub (formerly known as “Hub”)?
Do the sensors have to be calibrated?
How often is remote calibration done?What is the frequency of calibration per year?
Where to place your Indoor Air Quality Sensors?
Why are my new batteries not detected in my IAQ devices?
What do the lights on my Space Hub (formerly known as “Hub”) mean?
Will I receive a calibration report for my Airthings device?
How often is data received from Space Radon (formerly known as “Wave Plus”) devices?
How do I lower my CO2 levels?
What levels of CO2 are considered safe?
How often do I receive data from the Indoor Air Quality (IAQ) devices?
Do Airthings (AT) sensors have to be calibrated?
Can Airthings (AT) devices with a noise sensors store audio recordings?
Alert FAQs
Answers to all your Alert questions
How often does an alert trigger?
Why can't I see all the alerts in my organization?