Sensor cannot be placed exactly where indicated on the floor plan
Sensors should be placed as close as possible to the location indicated to ensure no ‘heads' are missed, or double counted, ideally within 50cm of the original location
If impossible, choose a location which is closer to other sensors in the same room so the sensor areas overlap rather than miss coverage.
Use a hanging rod to mount a sensor in rooms with no suspended ceiling (where there are obstructions / ceilings are over 3.2m)
Sensor is on (flashing blue LED) but not connecting to a Hive
Check that the Hive is within range. If borderline, check to see if the sensor will connect if range is reduced. If so - see if the hive can be relocated closer to the sensors without compromising connection to other sensors.
If not, spare sensors can be configured as ‘boosters'. This means they span the gap between the Hive and a sensor, and create a ‘bridge’ to amplify signal. Your deployment specialist can support you to configure a sensor as a booster.
FAQ
Can i change what hive a sensor connects to?
Currently, only Butlr can achieve this. Contact your nominated deployment specialist who can escalate the requirements to Butlr for them to action.