Thingsee Presence Sensor
When troubleshooting your Thingsee Presence sensor there are a few things to consider:
Avoid strong magnetic fields, fluorescent lights, etc as these can affect sensor connectivity.
For the best signal between the sensors and the gateway the distance must be between 15-20 meters
It is recommended but not required, to have 2x gateways at each location - incase someone removes one of the gateways, this ensures no data loss. To discuss adding a second gateway where you only have 1, please speak to your CSM.
Troubleshooting Thingsee Presence Sensor
Open the sensor and remove the batteries for a few minutes
Reinsert the batteries after a few minutes
You will see red blinking light to say it is on again
If there is no blinking light the sensor may be faulty
If the above troubleshooting steps did not resolve the issue, please contact Infogrid Support.
Hints & Tips
When installing the sensor, the light should blink once. If there is no blinking light check that the battery strip has properly been removed.
A tool is provided with the sensors to assist with opening the battery chamber. If you happen to lose or misplace that, you cause the bottom of a spoon/keys, anything with a hard flat surface instead.