Individual Meter Alert

Each Aquicore Power panel contains both networking and metering hardware. If an individual Meter ever loses connection, follow these steps to restore connection.

Step 1: Check to see that no wires in the panel have become disconnected. If they have, reconnect them.
​Step 2: Press the Status Button on the Modhopper to see how many Signal Indicator lights appear up on the right-hand side of the Modhopper.
​Step 3: Check to see that the Meter's display is powered on.
​Step 4: If no lights are displaying in the panel, cycle power by flipping the Breaker.
​Step 5: If the panel still is not powered or connection does not restore after thirty minutes, contact Aquicore by emailing support@aquicore.com. In your email please be sure to include your building's address, the name of the panel, and the result of any troubleshooting steps you've taken so far.

A Gateway panel takes the information from several meters and sends it directly to the Aquicore Platform. If you received several alerts at the same time, you should check your gateway and follow the below troubleshooting steps.

Step 1: Check to see that no wires in the panel have become disconnected. If they have, reconnect them.
​Step 2: Press the Status Button on the Modhopper to see how many Signal Indicator lights appear up on the right-hand side of the Modhopper.
​Step 3: Check to see that the Gateway's display is powered on.
​Step 4: Check the top of the Modem for the signal lights.
​Step 5: If no lights are displaying in the panel, cycle power by flipping the Breaker.
​​Step 6: If the panel still is not powered or connection does not restore after thirty minutes, contact Aquicore by emailing support@aquicore.com. In your email please be sure to include your building's address, the name of the panel, and the result of any troubleshooting steps you've taken so far.